Organization of Diagnostics, Obtaining a Second Opinion, and Oncology Treatment in Austria

The only internationally certified organizers of treatment abroad in Serbia.

Consultations with the Best Doctors from Vienna

Accurate Diagnosis and Necessary Information About Treatmen

By collaborating with us, you gain a system that allows you to quickly obtain an accurate diagnosis, all necessary information about treatment, and the best possible therapy for you at any given time.

Organization of Treatment

We organize oncology treatment in Austria

Surgical Interventions

We organize all types of surgical interventions in Austria

Radiotherapy

We organize radiotherapy in Austria

Fast Diagnosis

Precise diagnosis within 7 to 14 days

Online Consultations

Zoom consultations with the best Austrian specialists

Quick PET-CT Appointment

Appointment for PET-CT imaging within 72 hours

Professional Translators

Medical technicians accompany and serve as translators

Experience

100+ organized oncology treatments

FREE Consultation

FREE first phone consultation with us

2000+ ADMISSIONS, DIAGNOSTIC PROCEDURES, AND TREATMENTS

Speed, Support, and Security

STEP 1.
Schedule your first free phone consultation

We will take all relevant medical data from you

STEP 2.
Prepare

While you wait for the consultation, prepare a chronological overview of previous diagnoses and therapies received, pathology reports, and pathology samples

STEP 3.
Proposal for Case Review and Cost Assessment

You will undergo all necessary diagnostics within 2 to 3 days in Austria

STEP 4.
Online or In-Person Consultation with a Doctor

ZOOM consultation with a doctor or a direct trip to Vienna

STEP 5.
Start of Therapy

Ready to start therapy within 14 days

Schedule your first free phone consultation

We will take all relevant medical data from you

STEP 1.

Prepare

While you wait for the consultation, prepare a chronological overview of previous diagnoses and therapies received, pathology reports, and pathology samples

STEP 2.

Proposal for Case Review and Cost Assessment

You will undergo all necessary diagnostics within 2 to 3 days in Austria

STEP 3.

Online or In-Person Consultation with a Doctor

ZOOM consultation with a doctor or a direct trip to Vienna

STEP 4.

Start of Therapy

Ready to start therapy within 14 days

STEP 5.

How Can We Help?

We provide various support and assistance options based on your treatment stage.

Just Consultations?

Do you have all the necessary findings and just want a consultation? We organize Zoom consultations with oncology, integrative oncology, and pediatric oncology experts.
* New service that allows you to have an online consultation with a pediatric oncology specialist from Memorial Sloan Kettering Cancer Center in New York.

Diagnosis Verification?

Do you need a diagnosis verification? We will organize a complete review of the histopathological analysis so you can obtain an accurate and precise diagnosis.

PET/CT Scanner Without Long Waits?

Do you need a PET/CT scan? We will schedule your imaging as soon as possible (depending on the scheduler, we can secure an appointment within 2-3 days).

Opinion on Radiological Findings?

Do you need a second opinion on your radiological findings? We will arrange teleradiological readings where a radiologist from Austria will review your images and provide professional insight.

Treatment in Austria?

Do you want to be treated in Austria? We will organize diagnostics and therapy with a reliable team of experts at private and public clinics in Austria.

Your Support!

Are you seeking support to manage fear, anxiety, or exhaustion? We will connect you with integrative medicine specialists who will provide guidance on how to support your body during your ongoing therapy.

"Healing is possible when you are in the right hands."

THIS IS HOW IT LOOKS IN PRACTICE

Ljiljana's Experience

Ljiljana’s experience with cancer diagnosis was similar to that of many patients in our country. A specialist observed a spot on her chest X-ray. After a CT scan and pathology report confirmed the presence of a tumor, the radiologist recommended a PET-CT scan as the most precise diagnostic method in oncology.

He explained that a PET-CT shows whether there are changed cells, whether they are active, what they look like, and whether the tumor has spread. However, he emphasized that in Serbia, waiting lists can be up to 6 months long.

Through personal contacts, she learned that oncology drugs obtainable in the rest of Europe for the last 5 to 6 years are still not registered in Serbia, indicating that we are lagging in techniques and medical equipment. Thousands of people face the same problem every day.

The best available treatment option is not the same as the best possible option. First, explore all options, and then make a decision. Information is the first line of therapy.

HOW WE HELPED

Starting treatment in Austria and putting the disease into remission

Tamara, Ljiljana’s daughter, contacted us seeking a better solution for her mother. After a detailed conversation and review of the documentation by our expert team, we explained to Tamara that:

Our team has 9 years of experience in organizing treatments and has helped hundreds of patients obtain accurate diagnoses and innovative therapies that were unavailable to them in Serbia.
We can schedule a PET scan within 14 days.
Ljiljana’s pathology sample will be analyzed using all available panels in medicine, and based on that, she will receive a personalized combination of medications tailored specifically to her type of tumor.
We will connect them with a surgeon who will use the latest available techniques to solve the problem precisely and simultaneously -minimally invasively.
We collaborate with private and public clinics that offer the highest standards of care for their patients.
We entrust all our clients to teams of medical professionals who we, ourselves, would put our trust in and whose expertise we have verified through collaboration on more than a hundred oncology cases.

Ljiljana soon began her treatment in Austria, and today her disease is in remission.

THE BEST THERAPY FOR YOUR CASE

Another option always exists. You have the opportunity to fight for your life beyond the borders of our country.

A Verified Accurate Diagnosis

You don’t waste time

Treatment starts within 14 days

Not the best available therapy, but the best possible therapy

Most efficiently combine foreign and domestic healthcare resources

At all times, you have contact with the team managing your treatment

You'll feel safe and have no language barrier because you'll be at all times accompanied by a medical technician as an interpreter

Schedule an Online Consultation with Doctors from Austria Today.

ABOUT US

Who is Behind the Medhel Agency?

The Medhel Agency was founded by Maja Zakariya in 2014. To date, she and her team have organized over 2000 admissions, diagnostic procedures, and treatments for patients diagnosed with cancer.

Maja Zakariya is a pharmaceutical representative, certified by the Austrian Ministry of Health, a graduate engineer in production management, an internationally certified Medical Travel Professional, a practitioner of energy psychology and meridian techniques under supervision, a certified Intuitive Coach, and a Mindset Trainer. She is currently attending training to become an international psychosomatics coach.

During her time at the natural-mathematical high school, she continuously participated at the Petnica Science Center, where she learned the basics of scientific research work. As part of the biology program, she conducted her first mini-research project on the effect of phytohormones on plant aging, which was published in the Petnica Notebooks.

Maja is also the author of the first digital “Video Guide to Oncology Treatment”, aimed at those affected by cancer and their families. In it, she summarized all her knowledge and ten years of experience in working with oncology patients in one place. She shared critical points for all stages of treatment, and offered advice on how to avoid them, regardless of whether a person is being treated in their own country or abro

Medhel

Internationally Recognized Team

Over the years, we successfully established close relationships with top experts in Austria, Germany, and the USA. Their reputation as elite medical professionals in the field of oncology is recognized worldwide, and the testimonials from patients who entrusted them with their health confirm the knowledge, care, and skill they dedicate to each patient.

The Medhel team is internationally recognized for its work in medical tourism with the Certified Medical Travel Professional certification awarded by Global Healthcare Accreditation for Medical Travel Services (GHA)*.

*GHA is an American independent accreditation body aimed at improving patient experiences and healthcare excellence for all patients traveling abroad or within their own country for treatment and healthcare.

Schedule a Free Phone Consultation

The first consultation with us is completely free, with no obligation. Schedule your phone appointment today.

ANSWERS

Frequently Asked Questions

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Is Medhel a private clinic?

No, we are not a healthcare institution. We are an agency that organizes treatments in Austria and consultations with healthcare professionals from Austria and the USA.

Where are you located?

Our office is located in Subotica; however, you typically won’t need to visit us in person. Schedule a free phone call now, and we will clearly explain the entire procedure to you.

Where can PET CT imaging be performed?

All types of imaging and other diagnostic procedures are carried out in Austria. We organize PET-CT scans with all available tracers in Vienna, and other diagnostic procedures in Vienna, Graz, Innsbruck, and other cities in Austria.

What is the procedure for PET CT imaging and what is the cost?

First, you need to schedule a free phone consultation. During the conversation, we will ask for information about the primary tumor, whether you are being referred by a doctor or going for imaging on your request, your medical data, medical history, and the date when you need the imaging. Our team will then look for the earliest available date for the imaging, and once you confirm that the date works for you, we sign a cooperation agreement. You will receive confirmation of your appointment and the address where you need to appear at the scheduled time, as well as information about our team member who will accompany you. We will emphasize that you should bring the TSH and creatinine results that are no older than 3 weeks, and it is important that you have not had surgical interventions at least 6 weeks before the imaging. We provide you with all the instructions (when you can have your last meal, a detailed plan of what will happen, etc.). After the imaging at the institute, you will receive a CD with the completed scans, and the interpreted report will be sent to us via email. We will forward the report to you along with the translated summary (the translation of the entire report incurs an additional charge). Therefore, for the entire procedure, you’ll need to set aside two days: you arrive in Vienna the day before, the next day is the imaging in the morning, and you can return home the same day. More detailed information is described in the brochure which you can download here. The price of PET CT imaging depends on the tracer that you personally need. The total price includes the imaging, organizational service, and working hours of the coordinating team on-site, and the amount starts from €1950 and up, depending on the tracer.

When can imaging be done the quickest?

To zavisi od vrste trejsera koji Vam je potreban. Primera radi, ako vam je potreban FDG-18 trejser, snimanje možemo da zakažemo već za 2-3 dana (ako možete brzo da stignete do Beča).

Does one have to go to Austria in person for a second opinion from a doctor?

In 90% of cases – yes. There are exceptions for certain diagnoses and situations. For example, if a patient is certain they do not want treatment in Austria, we can organize a Zoom consultation with an oncologist. In that case, a review of the imaging in Austria through teleradiology needs to be done beforehand, and sometimes a review of the histopathology must also be conducted. Additionally, the patient must sign a statement acknowledging that the Austrian oncologist is providing recommendations based on findings from Serbia that have not been verified in Austria. Therefore, neither Medhel nor the oncologist bears responsibility for errors or results arising from the consultation. Because of all this, we always recommend that you go to Austria in person for an examination to get the most reliable opinion and accurate diagnosis.

What is the name of the clinic you collaborate with?

We do not collaborate with only one clinic but with several private and public institutions in Austria, Germany, and the USA. When you contact us, depending on your needs and clinical picture, we form a medical team, the most qualified for your specific case. One part of the treatment usually takes place in private clinics of the PremiQaMed group, Wiener Privatklinik, while another part takes place in public hospitals, such as AKH. The majority of healthcare services are provided in Vienna, but for certain diagnoses, we also collaborate with establishments throughout Austria, Germany, and the USA.

Which doctors work in those clinics?

All the doctors we collaborate with are senior-level professionals – professors, heads of departments, members of various European oncology associations, etc. We select verified experts with many years of experience who are regarded as the most successful doctors in their field, and whom we would also trust with our health.

What are the prices for examinations?

All healthcare institutions we partner with operate on the principle of preliminary cost estimates, as that estimate is sent before the first in-person contact between the patient and the medical team. Since each patient is unique and the true state of affairs can only be seen on-site, it is impossible to define fixed pricing packages. Therefore, the cost estimate depends on the clinical picture, at what stage of treatment you contact us, what diagnostics you already have available, whether new samples need to be taken, etc. For a personalized offer, schedule a phone consultation here.

Are medications included in the price of the examination?

No, the cost of medications is charged separately. The process is divided into two phases when it comes to cost. The first phase is diagnostic, and it lasts until you receive recommendations for therapy. The price of the first phase includes only the costs of the diagnostic process. The second phase is the treatment for which the preliminary estimate includes all costs related to medications, medical fees, etc.

Can I continue treatment in Serbia with the recommendations received from Austria, Germany, or the USA?

Yes, if the recommended therapy is available, i.e., if the medication is registered in Serbia. You will receive a written recommendation for further therapy and all relevant medical documentation in the form of an official document (discharge letter) from the hospital where you were treated. You can continue your treatment in Serbia with the officially certified translation of these findings.

What is the procedure for receiving therapy, e.g. immunotherapy?

While receiving therapy, you don’t need to stay in Vienna all the time. Depending on the treatment protocol you receive, you may come to Vienna every 2, 3, or 4 weeks and stay there for 2-4 days. After that, you return to Serbia and stay at home while waiting for the next cycle, during which time you are in constant communication with us and your medical team. If you are going for radiation or surgery, you should allocate between 7 (e.g., for surgery) to 25 days (e.g., for radiation) for your stay in Vienna.

How will I manage in Austria if I don't speak German?

A member of our team, either a nurse or a technician, will accompany you throughout your stay. They will translate all communications with medical staff, assist with filling out forms, and be available to address any questions or concerns you may have.

Can I request a consultation for integrative (complementary) oncology if I do not want to be treated according to conventional medical protocols?

No, a prerequisite for a consultation with a specialist in integrative medicine is that you are already undergoing therapy according to conventional medical protocols.

Do you organize accommodation while I am in Vienna?

We can arrange accommodation for you at Pension Baronesse **** and Flarent Vienna apartments. If these options do not suit you, we cannot organize alternative accommodations, but we can provide feedback on the suitability of any accommodations you have found. For instance, we can let you know if they are located close to where you need to have diagnostics, therapy, or other appointments.

Do you organize transportation?

No, transportation is your responsibility. If you are arriving in Vienna by plane, train, or bus, we can arrange for a taxi to wait for you at your arrival point, with a driver who speaks Serbian and will take you to the agreed address per our instructions.

Can I bring a family member or friend with me?

Patients can always bring one person for personal assistance; however, that person cannot always be present during examinations, nor can they take on the role of a translator. If the patient is staying in a hospital, the companion can be admitted with the patient to the hospital room after undergoing the appropriate COVID-19 procedures. The companion cannot accompany the patient to diagnostic examinations but can attend discussions with the medical team. If it involves individual diagnostic procedures, such as a PET-CT scan, your companion can travel to Vienna, but they cannot accompany you during the actual PET-CT imaging.

Can I withdraw from treatment in Austria after receiving an offer from you?

Neither the phone consultation nor the offer is binding for you. Only after we sign a cooperation agreement do your obligations regarding cancellation or rescheduling of the agreed appointment, payment of bills, etc., begin.

What is the process for histopathological review?

For this procedure, you must come to Subotica, submit your samples, and sign the necessary documentation. Samples are sent to Vienna on Tuesdays, so the last time to submit samples each week is noon on Monday, at our office.

Do I need to bring the original CD with the imaging for teleradiology?

It’s not mandatory to come to our office or provide us with the original CD. You can send the images from the CD using the WeTransfer platform.

THE BEST THERAPY FOR YOUR CASE

Cancer is not the end station.

That’s why you should first explore all options and then make a decision. Information is the first line of therapy.

TESTIMONIALS

Experiences of Our Clients

“Maja and her patience were a balm for the wound after the rudeness and indifference I encountered at our clinic. Everything that depended on her and the clinic they work with was done quickly and very efficiently.”

“I contacted Medhel because of issues with metastases in my lungs. I wanted to inquire about any treatment options because they told me in Serbia that they couldn’t do much for me. The organization, accommodation, and provided information were all excellent. I received direct answers and a chance I didn’t have in Serbia. A laparoscopic lung surgery was performed, and all changes were removed, from which I recovered in 5 days, I was given a chance to strengthen my immunity and try to fight and live longer than 1.5 years, as I was told in the (home institution in Serbia). I would recommend Medhel management to everyone. It’s always necessary to seek a second opinion in hospitals that are more advanced than ours. They would have treated me completely incorrectly in (home institution in Serbia) with chemotherapy that does not work at all on this type of tumor.”

“Here in Serbia, I encountered only indifference, rudeness, and arrogance, so the commitment, professional approach, and compassion give you special strength and make you feel like a human being that someone really cares about.”

“The ladies from the Medhel agency are extremely kind, dedicated, and devoted women who are always available without being imposing, even in situations when they are not needed. Their support, from advice to smiles, meant a lot to me in that situation, and I am immeasurably grateful to them.”

“The clinic itself provides top-notch service in every sense. First of all, they have an individual approach to each patient, and according to what is needed, Medhel hires the best external collaborators from various fields, regardless of where they formally work. These top doctors never showed even a trace of arrogance; they addressed me with the utmost kindness, directly, humanely, and with full attention.”

“They awakened a new hope in me... The very thought that I could be cured was just a fairy tale for me before coming here.”

KONTAKTIRAJTE NAS

Zakažite konsultacije

Vaš prvi korak je zakazivanje termina za besplatnu konsultaciju sa nama, u okviru koje ćemo se upoznati sa Vašim problemom i preći dosadašnji tok lečenja i dijagnostike.

Nakon toga pripremamo Vašu istoriju bolesti, kako biste što brže dobili predlog revizije u Austriji, procenu troškova, termin za ONLINE konsultaciju sa lekarom ili termin za PET-CT skener.

Vaš termin za besplatnu konsultaciju sa MEDHEL timom možete zakazati odabirom željenog dana i satnice u kalendaru.